Technical Issues

Yes. Under Qatar’s Data Privacy Law, you have the "Right to be Forgotten." You can request a full export of your personal data or ask for total account deletion by contacting our privacy team at [[email protected]].

 We only keep your data as long as your account is active. If you choose to delete your account, your personal information is permanently erased from our active database within 30 days, except for records we are legally required to keep for tax or security audits.

Your data is stored on secure, high-performance servers with industry-standard SSL (Secure Sockets Layer) encryption. This means any information you send to Masaqa (like passwords or profile updates) is scrambled to prevent interception by hackers.

If you encounter any bugs or have further questions, you can reach us via the "Contact Us" page or email us at [[email protected]].

Ensure your photos are in JPEG or PNG format and are not larger than 5MB each. If the problem persists, try clearing your browser cache or using a different device.

Please check your "Junk" or "Spam" folder. If it’s not there, ensure you entered the email address associated with your Masaqa account correctly.